5-Star M Social Auckland > Harbour Views & Robot Service from $85

75 photos

M Social Hotel Auckland Exterior photo The photo shows a modern and comfortable hotel bedroom with a large window offering a view of a cityscape and water. The room is well-lit with natural light coming through the window and artificial light from bedside lamps.

The focal point of the r

M Social Hotel Auckland Exterior photo In a warmly lit restaurant, a man and a woman are enjoying a meal together at a table. The man, with short brown hair and glasses, is wearing a light blue patterned shirt and a red tie. He's focused on his meal, using chopsticks to eat. The woman, wi

M Social Hotel Auckland Exterior photo The photo shows a bright and airy cafe or restaurant with a modern and inviting atmosphere. The space is well-lit with warm, indirect lighting from the ceiling and recessed lights. Large windows line the back and side of the room, offering a view of

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Key details

About the Hotel

196-200 Quay Street, Auckland

Next to Viaduct Harbour

Perfect

9.2

9.7

/10

4.9

4.7

Loved by M Social Hotel Auckland guests

Amazing staff

Clean rooms

Great view

Excellent customer service

Fantastic amenities

"We took a King Loaded option when booking and got to enjoy a 12th floor view with complimentary wine/cheese board."

Lynn from New Zealand

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"Soon after getting to our room the doorbell rang and room service was delivering a beautiful tray of pastries along with a birthday card signed by the staff."

Jill H from United States

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"Room service is done by a robot which is a big plus for us."

Christine from United States

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Featuring a central location around a 5-minute walk from the Ferry Building, the 5-star boutique M Social Hotel Auckland is proud to offer a private art gallery. Located a stone's throw from the New Zealand Maritime Museum, the vibrant hotel overlooks the ocean and invites guests to have a drink at a lounge bar.

Location

The midsized public Western Park lies 2.1 km away, while the Odyssey Sensory Maze is a mere 1.3 km from the hotel. Within a few blocks of the contemporary M Social Hotel, business travellers will find the impossible-to-miss SkyTower.

Also, Parliament Reserve is situated about a 15-minute walk away. The Mount Eden is 3.9 km from this accommodation.

M Social Hotel Auckland is only a few steps from Quay Street bus stop.

Rooms

This Auckland hotel offers 189 rooms with climate control, as well as self-catering options such as coffee and tea making facilities. The private bathrooms include a walk-in shower and a separate toilet. Make sure to use a hairdryer and shower caps offered in the private bathrooms with a walk-in shower and a separate toilet.

Eat & Drink

Guests may find the seafood restaurant Soul Bar & Bistro in the immediate vicinity of the property.

Leisure & Business

Keeping fit at the M Social Hotel Auckland is convenient thanks to a fitness studio that offers fitness classes. Business travellers are welcome to use conference equipment and a xerox provided at meeting rooms and a conference space on site.

“The location is ideal for exploring Auckland's waterfront and key attractions. What stands out is the robot room service-a memorable, modern touch. I found that this hotel suits those seeking a vibrant, accessible city experience with contemporary flair.”

James DavidEditor-in-Chief at 5starhotels

Location: Perfect

9.8/10Review score

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Highlights from guests

Room FeaturesHarbour Views

Our room had floor-to-ceiling windows with amazing harbour views. We also loved the free on-demand movies.

Jake from Canada

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DiningBreakfast Variety

The buffet breakfast was amazing. So many choices! They even made a special gnocchi dish for me.

Chloe from Australia

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Guest ParkingStress-Free Parking

Valet parking made everything easier. It was great to have a stress-free arrival and departure.

Kenji from Japan

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BathroomThoughtful Amenities

The bathroom included a magnifying mirror and complimentary toothbrush with toothpaste. I was impressed.

Fatima from United Kingdom

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Choose your preferred room category

Choose from double rooms, family suites, and luxury options with breakfast, flexible cancellations, and exclusive offers

Social King
2 persons
26 m²
1 King-size bed
Air conditioning
Heating
room details
Social Twin
2 persons
26 m²
2 Single beds
Air conditioning
Heating
room details
Social Twin XL
2 persons
26 m²
2 Double beds
Air conditioning
Heating
room details

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Check-in/ Check-out

Hotel amenities and facilities

Each 5 star hotel provides luxury amenities designed for comfort and memorable stays

Facilities: Perfect

9.3/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Valet parking
Room service
Housekeeping
Car hire
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Facilities for people with disabilities

Toilet for disabled

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Beast & Butterflies stands out as M Social Auckland's signature restaurant, offering a savory blend of local, Asian, and European cuisines. With its modern and casual ambiance, combined with an inviting outdoor terrace, it promises a delightful dining experience throughout the day.

M Social Hotel Auckland Restaurant photo The photo shows a modern hotel reception area. Two people, a man and a woman, are standing behind a sleek, light-colored reception desk. They appear to be engaged in a conversation, looking at a computer screen. The man is wearing glasses, a grey sui

M Social Hotel Auckland Restaurant photo The photo shows a bustling restaurant or dining area with a warm and inviting atmosphere. It appears to be evening, with soft lighting illuminating the space.

Several small tables are scattered throughout the room, occupied by groups of people enjo

Beast & Butterflies

Local and Asian fusion

Ambiance

A casual all-day dining spot featuring a chic modern interior and an outdoor terrace that encourages relaxation amidst nature.

Key Offerings

Indulge in an array of exotic flavors inspired by the Pacific Rim. A dedicated private dining area is available for intimate gatherings, ensuring personalized service.

Reservation

Reservations are recommended for both regular and private dining to ensure a seamless experience.

Open for breakfast, lunch, dinner, and a cocktail hour; specific hours may vary.

M Social Hotel Auckland Location

196-200 Quay Street, Auckland

Explore Auckland

Explore the Vibrant Surroundings

New Zealand Maritime Museum

3 minutes walking

A showcase of New Zealand's maritime heritage with interactive exhibits and beautiful waterfront views.

Sky Tower

10 minutes walking

Iconic landmark offering panoramic city views, dining options, and thrilling SkyJump experiences.

Auckland War Memorial Museum

25 minutes walking

A significant cultural attraction displaying Maori and Pacific artifacts, plus beautiful gardens.

Auckland Art Gallery Toi o Tamaki

17 minutes walking

New Zealand's largest art institution featuring a mix of contemporary and historical works.

Viaduct Harbour Water Sports

10 minutes walking

Thrilling water sports like jet skiing and paddleboarding available for adventure enthusiasts.

Silo Park

9 minutes walking

A relaxing waterfront park with seasonal markets, outdoor movies, and space for family picnics.

Soul Bar & Bistro

4 minutes walking

A lively spot serving fresh seafood and grilled dishes with stunning views of the harbour.

Euro

4 minutes walking

Elegant dining offering modern European cuisine, perfect for both casual meals and special occasions.

SKYCITY Auckland

10 minutes walking

Vibrant entertainment complex hosting restaurants, bars, and gaming, plus frequent live entertainment.

Spark Arena

17 minutes walking

A premier venue for concerts and sports events, featuring a lively atmosphere and diverse programming.

Getting around

City Centre
Auckland 34 min · 2.8 km
Airports
Auckland (AKL) 33 min · 21.5 km
Great Barrier (GBZ) 178 min · 118.3 km
Train
Train Station - Britomart 5 min · 400 m
Train Station - Grafton 32 min · 2.6 km

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A continental breakfast is served and charges are applicable.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Languages

English, Japanese, Chinese, Russian, Korean

Year renovated:

2008

Number of floors:

Number of rooms:

189

Former name

Copthorne Auckland Harbour City

Reviews and Ratings

Insights and feedback shared by past guests

Review summary

Based on recent reviews

M Social Hotel Auckland is often praised for its harbor views and convenient location near the Prince pier cruise terminal. Many guests appreciate being within walking distance of the ferry terminal, shops, and diverse dining options. The buffet breakfast is often mentioned as offering a good selection, though a few guests have noted noise from nearby clubs, particularly on lower floors.

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Review score

Based on 2127 verified reviews

9.4 /10

Perfect

98 %

Recommend

Location

9.8/10

Cleanliness

9.6/10

Value for money

8.9/10

Free WiFi

9.2/10

Pros

Welcoming staff

Perfect location

Harbour views

Prompt valet parking

Lively design

Cons

Expensive breakfast

Noisy street

Limited breakfast options

Horrible website

Charlotte from United Kingdom

Single

Harbour Suite View Loaded

4 nights in November 2025

Reviewed: February 03, 2026

9/10

Really good Harbour View Stay

harbour view helpful staff bluetooth speaker strong air-conditioning

The room offered a wonderful harbour view from its windows. Staff members were friendly and also very helpful. The room had many plug-ins and a bluetooth speaker clock. Air-conditioning was strong and stable.

The shower leaked slightly during use.

Facilities

9/10

The hotel provided convenient facilities for travelers. It had stable wifi access for connectivity. There was a modern gym fitted with three treadmills. This gym included two stationary bikes to accommodate fitness routines .

0 Helpful

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grayson from united states

Single

social king

4 nights in November 2025

Reviewed: January 03, 2026

6/10

mediocre stay. some issues encountered

missing teaspoons absent cutlery

the parking was convenient at the hotel.

my arrival included a search for tea supplies. the room lacked teaspoons. it also had only two mugs instead of teacups. the absence of cutlery was surprising.

0 Helpful

Ethan from United States

Couple

Harbour Suite View Loaded

3 nights in November 2025

Reviewed: December 27, 2025

9.3/10

harbour views DREAM

suite upgrade convenient layout included toiletries harbour view

the room upgrade to a suite on the 11th floor filled my heart with joy, it was GORGEOUS. the room layout and convenience worked so well, really well. i made good use of the included toiletries. i admired the harbour View during all my stay.

the checkin process felt a little slow, I had to wait a bit. BUT everything else was fine.

Rooms

10/10

The room decor felt fun and quirky. I felt great, that's it. The hotel tried hard to be sustainable, it provided wooden combs and recyclable toiletries for everyone, and I was touched by the attention to detail.

Dining

9/10

there's an on site restaurant, it serves a variety of drinks. it also serves food i could choose. the breakfast met all my expectations, with diverse, fresh choices. i got some fresh fruit and pastries, and that was good to start the day.

Service

9/10

the staff service was GREAT. the staff delivered my luggage to the room quickly. i had a late arrival one night and a very early tour the next day. the staff offered a boxed breakfast so i did not missed my meal.

Facilities

9/10

this hotel has a convenient location. it is across the street from the ferry terminals. it is walkable to almost every attraction in the city. i did not need to rent a car or take many taxis because of this great location.

0 Helpful

connor from ireland

Single

social king

3 nights in November 2025

Reviewed: December 09, 2025

9.0/10

well-equipped room on the quay

many plug-ins bluetooth speaker strong air-conditioning bottled water

the room included many plug-ins. a bluetooth speaker and clock was also available. i found the air-conditioning super strong. bottled water and slippers were provided, which i appreciated.

the concierge and front desk were staffed by the same personnel, which sometimes caused delays

Location

9/10

the hotel's location is near the ferry, providing easy access to various destinations. it is also within walking distance of other sites, which makes exploring convenient. the immediate area includes the main shopping district.

Facilities

9/10

i noted guest laundry facilities, free for self-service. the in-room dining options were delicious, a definite plus. the breakfast buffet featured a good selection. valet parking service operated efficiently at a reasonable fee.

0 Helpful

Emerson from United States

Couple

Social Twin

4 nights in November 2025

Reviewed: November 13, 2025

6/10

noticeable noise thin walls

the buffet breakfast offered a good selection.

I found the room to be quite noisy. It was located on level 5! outside noise from nearby clubs and traffic was noticeable until late at night. i also could clearly hear conversations and sounds from adjacent rooms, something light sleepers might find difficult

0 Helpful

James from United Kingdom

Business traveller

Social King

3 nights in June 2025

Reviewed: September 06, 2025

9/10

bluetooth speaker restaurant choice

the room boasted a bluetooth speaker that was really useful. a lot of restaurants were nearby, i found many choices.

i found the minibar was empty on arrival.

0 Helpful

Olivia from United Kingdom

Couple

Social King

3 nights in June 2025

Reviewed: August 04, 2025

6/10

broken shower knob loud noise

The location was great with many shops close by.

The room was basic. The shower knob was broken. My partner fixed it. Street noise was loud even on the 8th floor.

0 Helpful

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FAQs

About M Social Hotel Auckland

What popular attractions are closest to M Social Hotel Auckland?

Guests of M Social Hotel Auckland can visit Ferry Building (around a 5-minute walk from the accommodation), or New Zealand Maritime Museum placed 10 minutes' walk away.

What is the nearest airport to the vibrant 5-star M Social Hotel Auckland?

Auckland airport lies within 25 km of the vibrant 5-star M Social Hotel Auckland and is reachable with a 29-minute drive.

Does the M Social Hotel Auckland have a car parking on site?

Yes, the M Social Hotel Auckland offers private parking on site.

How much does a room at the Auckland hotel cost?

The price for a room in the Auckland hotel starts at $85.

What payment methods are available in the vibrant 5-star M Social Hotel Auckland?

At the vibrant 5-star M Social Hotel Auckland, guests can pay using Visa, American Express, and Discover as well as other payment methods.

What are the room types offered by the vibrant M Social Hotel Auckland?

The vibrant M Social Hotel Auckland provides such room types as Twin Room, Guest Room, and King Suite.

Does the Auckland hotel offer special amenities for people with disabilities?

Yes, at the Auckland hotel there are wheelchair access and rooms with accessible facilities available for guests with special needs.

Does the vibrant 5-star M Social Hotel Auckland provide business facilities?

Yes, the vibrant 5-star M Social Hotel Auckland comprises a meeting room and a business centre as well as conference equipment and a laptop safe.

Are there any cleaning services provided at the vibrant 5-star M Social Hotel Auckland?

Yes, the vibrant 5-star M Social Hotel Auckland provides dry cleaning service and housekeeping and is rated 9.5 for cleanliness.

Which facilities does the vibrant M Social Hotel Auckland provide?

Top locations of the vibrant M Social Hotel Auckland include luggage storage and a restaurant, whereas guests' safety will be ensured with 24-hour security and luggage storage.